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  • Our networkLearn about what federates us and how you can join us! ...Read More

  • Exchange with us!Exchange your questions and views on online counselling, learn about other organisation's work and get inspired. ...Read More

  • Tools and resourcesHow can you set up online counselling? We have guides, website modules and handbooks. ...Read More

Welcome the website of the European Digital Youth Care Network. We are a network of social services and charities across the EU, who all provide first line help for young people. We want to share information, learn from each other and promote this new form of online social services.

Conference on Online Counseling 23./24. September in Nuremberg

The Institute for E-Counseling at Georg Simon Ohm University of Applied Sciences Nürnberg, the German Society for Online Counseling (DGOB), the Federal Conference for Educational Counseling (bke), Caritas Online Counseling, kids-hotline (the online counseling service of Kinderschutz e.V.) join forces to present the Conference o

Helpwanted.nl: referring children from a specialised to a general chat helpline

Helpwanted.nl is a Dutch website for teenagers and their parents about online sexual abuse. We are collaborating with the Dutch general child helpline in order to transfer children to the most appropriate organisation. Read here how this is being done and what our experiences are.

Online help for young people: conference notes

The notes from the conference 'Online help for young people', taking place on 26 February 2013 in the Thon Hotel EU are now online and available here:

Conference notes: online help for young people (860kb, PDF)

Of course, all interventions reflect the opinion of the respective speakers, which is not necessarily the opinion of the organisers or the European Commission. Here is the agenda of the confernce:

Ch@dvice Inventory of online counselling in Europe

The Ch@dvice Inventory has been developed by Artevelde Hogeschool and Child Focus in the framework of the Ch@dvice project. Is it an exploratory research into the provision of online help in Europe. In total 161 websites of social services have been screened, and around 30 in-depth interviews have been conducted with organisations taht use online counselling in their daily work. The result is an assembly of current practices, and the identification of challenges that are common to the different social services. This work has been a first step in the creation of a manual on online counselling, the Ch@dvice Guide.

Ch@dvice Guide: A manual for first-line online counselling

The guide follows the screening of some 160 websites of counselling organisations and interviews or questionnaires with some 30 chat counselling services. The research identified some of the major challenges in chat counselling and provides a number of goof practices. The aim of the guide is to help social organisations to establish online counselling, as well on the management side as well as on the actual counselling. The guide is specifically tailored for chat counselling in cases of sexual abuse, but many of the recommendations stay true when counselling on other topics, too.

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